Question 1

What is a project-hold deposit?

Accepted Answer

A project-hold deposit reserves your place on our schedule while we confirm scope, timeline, and deliverables.

Question 2

Is the deposit applied to my project total?

Accepted Answer

Yes. Your deposit is credited toward your approved project total and applied to your first invoice once the scope is finalized and your project is scheduled.

Question 3

What happens after I submit my inquiry or pay the deposit?

Accepted Answer

We’ll review your details, confirm availability, and follow up with next steps. Once your scope is approved, we’ll provide your project schedule, deliverables, and payment plan.

Question 4

What’s included with the deposit?

Accepted Answer

A 30-minute discovery call plus a scope + timeline recommendation. (Production work begins after scope approval and invoicing.)

Question 5

How do I choose between Signature and Concierge?

Accepted Answer

Choose Signature for standard scheduling and flexible timelines. Choose Concierge if you’re deadline-driven and want priority scheduling options.

Question 6

Are deposits refundable?

Accepted Answer

Deposits are refundable only until scheduling begins. Once your start date is reserved and production scheduling is in motion, deposits are non-refundable.

Question 7

Can I change my start date after reserving?

Accepted Answer

We’ll do our best. Reschedules are based on availability, and timeline shifts may affect delivery dates.

Question 8

Do you offer payment plans for the remaining balance?

Accepted Answer

Yes—most projects can be split into milestones. We’ll recommend a schedule based on scope and timeline.

Question 9

What should I prepare before our discovery call?

Accepted Answer

Bring whatever you have—such as a manuscript draft, cover ideas, examples you like, timing goals, and any thoughts about where you plan to publish or promote. It’s okay if everything isn’t fully defined yet; the discovery call is where we help shape the path forward.

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