Question 1

Where do I pay my invoice?

Accepted Answer

Invoices are sent by email with a secure payment link. Ensure you use the link from your invoice email to complete payment.

Question 2

I can’t find my invoice email—can you resend it?

Accepted Answer

Yes. Use the Message Us button in this portal (or email us) and we’ll resend your invoice link.

Question 3

Where do I upload my manuscript or project files?

Accepted Answer

Use Upload Files in the portal to submit manuscripts, cover ideas, images, and reference links. You can submit uploads multiple times as your project evolves.

Question 4

What file types can I upload?

Accepted Answer

Common formats are welcome—PDF, DOC/DOCX, JPG/PNG, and ZIP files. If a file is too large, share a Google Drive link in the Notes field.

Question 5

How will I know what you need from me next?

Accepted Answer

We’ll email next steps after each milestone. If we’re waiting on something from you, we’ll list it clearly in our message.

Question 6

How quickly do you respond?

Accepted Answer

We typically respond within 1–2 business days. If your timeline is urgent, note “PRIORITY” in your message subject.

Question 7

Can I request changes or add additional deliverables?

Accepted Answer

Yes. Send your request through Message Us. If it impacts scope, we’ll confirm the update and provide pricing before proceeding.

Question 8

How do I schedule or reschedule a call?

Accepted Answer

If your project includes a scheduled call, we’ll send a booking link by email. If you need to reschedule, reply to that email or message us here.

Question 9

Where do I see receipts for deposits or plan purchases?

Accepted Answer

Plan purchases generate an order receipt and confirmation email. If you need a copy, message us and we’ll resend it.

Question 10

Who do I contact for support?

Accepted Answer

Use Message Us in the portal or email info@harmonpublishinggroup.com ()and include your project name in the message.

HELP CENTER

Frequently Asked Questions