Help Center

A project-hold deposit reserves your place on our schedule while we confirm scope, timeline, and deliverables.

Yes. Your deposit is credited toward your approved project total and applied to your first invoice once the scope is finalized and your project is scheduled.

We’ll review your details, confirm availability, and follow up with next steps. Once your scope is approved, we’ll provide your project schedule, deliverables, and payment plan.

A 30-minute discovery call plus a scope + timeline recommendation. (Production work begins after scope approval and invoicing.)

Choose Signature for standard scheduling and flexible timelines. Choose Concierge if you’re deadline-driven and want priority scheduling options.

Deposits are refundable only until scheduling begins. Once your start date is reserved and production scheduling is in motion, deposits are non-refundable.

We’ll do our best. Reschedules are based on availability, and timeline shifts may affect delivery dates.

Yes—most projects can be split into milestones. We’ll recommend a schedule based on scope and timeline.

Bring whatever you have—such as a manuscript draft, cover ideas, examples you like, timing goals, and any thoughts about where you plan to publish or promote. It’s okay if everything isn’t fully defined yet; the discovery call is where we help shape the path forward.